Symantec Licensing
Symantec Buying Programs
Symantec buying programs are designed to help streamline the purchase of Symantec security and availability software as well as support and maintenance services. With several program choices aligned to a variety of business requirements, these new buying programs offer enterprise customers the ability to earn greater discounts and to effectively track and manage software Licences.
Express Program. Designed especially for small to mid-sized companies that need an easy way to purchase small Licence quantities—without time-consuming negotiations or the complexity of signing contracts.
Rewards Program. Provides mid-sized and large organizations with streamlined procurement, volume-purchase incentives, predictable pricing methodology, and the flexibility of centralized purchasing.
Enterprise Options Program. Allows large organizations to deploy a specific dollar amount of products, within specific Symantec product families, for specific OS platforms, over a specific time period, at specific discounts.
Government Program. Streamlines the government procurement process for Symantec security and availability solutions, with no signed contracts and simplified ordering.
Academic Program. Standardizes the way qualified academic institutions and charities throughout the world purchase Symantec software products.
Support & Maintenance Services
Symantec's Support & Maintenance Services help keep your organization protected in today's connected world. Flexible, comprehensive solutions help ensure that your installed Symantec products are fully functional, running smoothly, and delivering maximum value.
Business Critical Services
For enterprises that need absolutely uninterrupted and secure access to their data and applications, there are Business Critical Services. You get the assurance of experts with a deep knowledge of your technical environment, priorities, and processes. When you choose Business Critical Services across all of your Symantec products you get a more holistic view of your IT risk management program, so you can respond rapidly to issues that arise, and predict and prevent future issues. Coverage ranges from a single data center to worldwide locations, offering concentrated expert support from a single point of contact, for rapid proactive problem resolution and mitigation of security and data availability threats.
Proactive and Personalized Coverage
Personalized account planning and management services providing proactive advice and assistance are facilitated by a Business Critical Account Manager who is assigned a single point of contact .
Other features include access to Enhancement Services available to complement your Business Critical Services subscription.
Product-Specific Coverage
Symantec's highest level of protection for a single product family provides you with direct access to the technical expertise your business demands. Accelerate issue diagnosis and enable quicker problem resolution with access to a designated Remote Product Specialist.
Essential Support Services
Because critical IT processes run all hours of the night, and hackers, worms and malware intrusions do not keep business hours, you need 24x7 access to Symantec’s best-in-class support engineers – a team of experts with the industry’s most comprehensive knowledge and experience in availability, security, performance and compliance software.
Whether your company is small or large, local or multinational, a service interruption can mean significant loss to your business. Symantec recommends Essential Support Services as the minimal level of protection for most businesses.
Key Benefits
- Reassurance of knowing your systems are current and your products are up to date.
- Cost savings that come with selecting a value-priced service plan.
- Expert problem resolution through Symantec’s award-winning global support and delivery team.
Basic Maintenance Services
Every computing environment requires reliable technical support and timely version upgrades and content updates. Symantec Basic Maintenance is an ongoing investment in your Symantec software technologies – and your business. With support coverage available exclusively during business hours, this package is only recommended for non-essential systems.
Key Features
- Access to the latest content, product enhancements, and patches.
- Availability of upgrades.
- Access to our call center during regional business hours for general inquiries and assistance
Key Benefits
- Reassurance of knowing your systems are current.
- Initial cost savings associated with selecting a value-priced service plan.
- Expert problem resolution during business hours through Symantec’s award-winning global support and delivery team
